Condizioni di prenotazione
GENERAL CONDITIONS OF THE RESERVATION:
THIS RESERVATION IS PAYABLE DIRECTLY AT THE HOTEL FOR THE PRICE INDICATED, so it is not compatible (not even for additional nights) with other offers, promotions, discounts, checks or gift chests, bonuses from the hotel itself or from other agencies. It does not include any service not detailed by the hotel in the reservation.
The observations / special requests made by the client are not binding as long as they are not confirmed in writing by the hotel. It is recommended that you consult before making a firm reservation,
The Check-in can be done from 15:30 to 23:30.
The interior of the hotel is free of smoke and tobacco.
The entrance time to the dining room for dinners is from 20:30 to 21:30. Limited places, subject to availability, it is recommended to book in advance.
CONDITIONS OF GUARANTEE OF THE RESERVATION:
Prepaid cards are not valid to guarantee the reservation.
The hotel reserves the right to carry out a pre-authorization on the card to guarantee its validity, and in particular to verify that it is not being used fraudulently due to theft or loss, therefore it is possible that you receive a message of temporary movement in the card. This pre-authorization can be done both at the time of booking and a few days before the date of entry, but the total payment, if there are no indications is made in the same hotel.
This confirmation will be automatically cancelled in case the card that you have given us as a guarantee is not valid until the day of departure from the hotel.
In case of reservations of more than 4 rooms the prepayment of the reservation will be required,
CONDITIONS OF CANCELLATION, MODIFICATION AND NON-ASSISTANCE:
If the reservation is canceled up to 15 days before the date of arrival, the establishment will not charge.
If the reservation is canceled up to 7 days before the arrival date, the establishment will charge 50% of the entire reservation.
If the reservation is canceled later or you are not presented, the establishment will charge the entire reservation.
In any case:
- Any variation in the dates, number of nights or people could lead to the cancellation of the reservation.
- If the clients, without prior notice, do not arrive at the establishment before 11:30 pm on the day indicated for the beginning of the stay, the reservation will be considered canceled.
- Given that the reservation confirmations are made in writing, the cancellations and modifications must be communicated in the same way to the email info@hotelursua.com. Requests for cancellation and modifications are considered final at the time we receive them in writing.
CONDITIONS FOR RESERVATIONS WITH CHILDREN AND / OR GROUPS:
As hotel policy, especially in case of reservation with children, groups and / or pets, it is customary to indicate that we have a special interest in ensuring peace and rest for all our customers, as well as the care of all facilities. If the client does not warn us otherwise when making the reservation, we understand that all our guests are aware of it and know how to adapt to the environment and respect for others.
The number of adults and children detailed must be adjusted to reality. Under no circumstances may a room be occupied only by children, in all cases there must be at least one adult. (Except in double rooms communicated and only when there are adults in one of them). Balls, balls, roller blades are not allowed inside the hotel.
The pension with breakfast does not include children or babies in a cot or who do not occupy a place.
In case of not complying with this policy the hotel can reserve the right of admission.
The admission of pets has limited space, is for certain rooms, is subject to availability and compliance with the rules and must be confirmed in advance by the hotel.